Order total under £15 postage costs £2.95 (Second Class Royal Mail)
Order total between £15 and £70 costs £3.95 (Second Class Royal Mail)
Order total over £70 free postage (Second Class Royal Mail)

We ship to European countries, shipping charges are as follows:

Order total under £15 postage costs £5.70
Order total between £15 and £70 costs £6.70
Order total over £70 free postage 

We aim to dispatch your purchase within 1-5 working days of ordering.

We also offer a Royal Mail Special Delivery (next day if ordered by 2pm) shipping upgrade option at checkout, priced as follows:

Order total under £15 postage costs £5.95
Order total between £15 and £70 costs £6.95
Order total over £70 free postage

Courier (24-72 hour delivery upon despatch) is also available at a flat fee of £6.95 per order.

GO GREEN...Please excuse what may seem just like an ugly old box, a once used envelope or pre-used bubble wrap but it is our preference in order to do our bit in creating a more beautiful planet for our children and to keep our costs to a minimum is to use as much recycled quality packaging as possible. It seems pointless to buy brand new boxes that although appear attractive only end up adding to the rubbish! The majority of our packaging has already been once used and the packing materials are either shredded paper or materials supplied by local retail outlets from their own deliveries. We also try to avoid the use of excessive packaging.  

Stock

As the products on our website reflect what is currently in stock we aim to ensure that most products are available. In the unlikely event that a product is out of stock we will contact you via email or telephone and advise the revised dispatch date. Should you wish to change or cancel your order at this stage then we will be pleased to action this for you.

International Orders

If you require an overseas delivery (outside the EU) please contact Knot Just Jigs for a quote for postage price before ordering. Postage will be charged at cost.

Returns and Refunds

We are confident that you will be more than happy with your purchase. However, in the unlikely event that you are not completely satisfied, you are free to return your item, provided:

* It is within 7 days of receipt
* Item/s are in the original packaging
* The item/s are complete & undamaged

Before we despatch, each order is thoroughly checked to ensure that all goods are in perfect condition. However if on receipt you find your goods to be faulty we will either:

* Refund in full  or
* Exchange the item

Please note that refunds or exchanges will be at our discretion.
Unless the goods are faulty, return postage costs will be the responsibilty of the customer.
We advise that goods are returned with proof of posting. 
 

Failed Deliveries

Your order is generated and processed via your own entries into our web site ordering system. Incomplete addresses, typographical, spelling or any errors made by you in completion of this process may result in non delivery. We cannot refund or assist where the error is generated by incorrect information being supplied by the client at the point of order.